How We Protect Your Information

Effective Date: May 9, 2026

1. Who We Are

EncourageWeekly is a Christian encouragement letter service provided by Catelleon Solutions, LLC, a Limited Liability Company in Texas. Through this service, Managing Member Pastor James Oliver writes weekly handwritten encouragement letters for incarcerated individuals and sends those letters on behalf of subscribers who want their friend or family member to receive consistent hope, Scripture, and pastoral encouragement.

2. Information We Collect

When you use EncourageWeekly, we may collect the following types of information:

• Subscriber information: your name, email address, phone number, billing details, and subscription preferences.
• Recipient information: the incarcerated person’s first and last name, inmate number, birthdate if provided, facility name, and mailing address.
• Payment information: payment details processed securely through a third-party payment processor such as Stripe. We do not store full credit card numbers on our website.
• Communication information: messages, form submissions, questions, support requests, or prayer-related concerns you choose to share with us.
• Website usage information: basic analytics such as pages visited, browser type, device information, referral source, and general interaction with our website.

3. How We Use Information

We use the information we collect to:

• Process subscriptions and payments.
• Prepare and mail weekly encouragement letters.
• Send subscribers digital copies or updates related to the weekly letters.
• Communicate with subscribers about their account, billing, service updates, or support questions.
• Follow correctional facility mailing guidelines when known or provided.
• Improve our website, service, and customer experience.
• Protect the security and integrity of our service.
• Comply with legal, tax, accounting, or regulatory obligations.

4. Payment Processing

Payments are processed through a secure third-party payment provider. EncourageWeekly and Catelleon Solutions, LLC do not directly store complete payment card numbers. Your payment information is handled by the payment processor according to its own privacy policy and security practices.

5. Mailing Information for Incarcerated Recipients

To send letters, we need enough information to properly address mail to the incarcerated recipient. This may include the recipient’s name, inmate number, facility name, and facility mailing address. We only use this information to provide the service, communicate with you about the service, and maintain necessary records.

6. Prayer Requests and Personal Concerns

Subscribers or recipients may share prayer requests, concerns, or sensitive personal details. We treat this information respectfully and use it only for ministry-related encouragement, prayer, service support, or communication connected with EncourageWeekly. Please do not submit information that you do not want us to receive or store.

7. How We Share Information

We do not sell personal information. We may share limited information only when necessary with:

• Service providers who help us operate the website, process payments, send emails, manage forms, or mail letters.
• Correctional facilities as necessary for mailed letters to reach the intended recipient.
• Legal or regulatory authorities if required by law, court order, subpoena, or to protect our rights, safety, or the safety of others.
• Business successors if the service is ever transferred, merged, or reorganized.

8. Email and Service Communications

We may email subscribers with service updates, digital letter copies, receipts, account information, and support responses. If we send promotional emails in the future, you may unsubscribe from marketing emails while still receiving important service-related messages.

9. Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site and to improve performance. You can adjust your browser settings to limit or block cookies, but some website features may not work properly without them.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, payment platform, email system, or mailing process can be guaranteed to be completely secure.

11. Data Retention

We keep personal information only as long as needed to provide the service, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business purposes. You may contact us to request that certain information be updated or deleted, subject to any legal or operational requirements.

12. Children’s Privacy

EncourageWeekly is not intended for children under the age of 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us information, please contact us so we can review and address it.

13. Your Privacy Choices

Depending on where you live, you may have certain privacy rights, including the ability to:

• Request access to personal information we have about you.
• Ask us to correct inaccurate information.
• Request deletion of certain information.
• Opt out of certain communications.
• Ask questions about how your information is used.

To make a request, please contact us using the information below.

14. Third-Party Links

Our website may link to third-party websites or services, such as payment processors or social media platforms. We are not responsible for the privacy practices, content, or security of those third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this page. Your continued use of the website or service after changes are posted means you accept the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: